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  Katoby Co :: Contact Us

Contact Us

    Terms & Conditions

100% Safe Shopping Guarantee

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by logging in to your account by selecting the "My Account" link at the top of this page. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 1.888.996.2665 or send us an email at info@katoby.com.

Terms and Conditions related to the use of this Website

Please note that this website is provided "as is" and should be accessed and used by you at your own risk. Although reasonable efforts are used to ensure that the website will be current and will contain no errors or inaccuracies, no representations, warranties, guarantees or conditions (whether express or implied) are given as to the operation of this website or that this website and the information, content or materials included in this website will be error free or completely accurate or current at all times, or at any time.

All content, including without limitation, all text, design, graphics, drawings, photographs, code and software, and all organization and presentation of such content, which forms a part of this website, are subject to intellectual property rights, including copyright and trade-marks held by or licensed to Katoby Co. All such rights are expressly reserved.

"Katoby Co.” and certain other names, words, logos, slogans and images used on this website are the property of and are subject to trade-mark rights held by Katoby Co. Certain other trade-marks, trade names, words, logos, slogans and images listed on this website are the property of their respective owners. Use of any such property, except as expressly authorized, shall constitute a violation of the rights of the owner of the property.

This website may contain links to other websites. All such other websites are independent from this website and from Katoby. Katoby has no control over and expressly disclaims any liability for such websites or their contents. The provision of any link does not constitute an endorsement of such linked website by Katoby.

Katoby and its owners and employees, shall not be liable for any damages whatsoever arising out of or related to access to or use of this website or any other website linked to this website, whether or not such damages might be foreseeable and even if Katoby is informed of their possibility, including without limitations liability for direct, indirect, special, punitive, incidental or consequential damages (including lost profits, lost savings, business interruption or loss of data).

The Terms and Conditions related to the use of this Website, together with the Website Privacy Policy and Online Shopping Terms and Conditions sections of this website, constitute the entire agreement between Katoby and you pertaining to the subject matter hereof, and supersede any and all written and oral agreements previously existing between us with respect to such subject matter.

Online Shopping Terms and Conditions

All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.

This website is owned and operated by Katoby Co. All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions.

These Online Shopping Terms and Conditions, the use of this website and any order or purchase made through the facilities of this website shall be governed by the laws of the province of Quebec and the laws of Canada

You agree to pay for all charges noted herein as payable by you. You must be 18 or older to purchase from this web site and by placing an order, you confirm that you are over the age stated.

Katoby may correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and availability of items. All prices listed on this website are in Canadian dollars and all charges will be processed in Canadian dollars.

All prices listed on this website are subject to confirmation. Katoby will notify you by email within 24 hours of making a purchase if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order. If you do not receive an email within 24 hours of completing a purchase order, Katoby is deemed to have confirmed the purchase at the price listed. If you receive such notification, the sale will be automatically terminated unless you reply by email with confirmation of your intention to purchase the item at the confirmed price.

Katoby reserves the right to limit the quantities of certain items which you, your family or any group can purchase. Katoby will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, Katoby will not be responsible for any delays in delivery which are beyond its control. Where delivery is delayed, Katoby will notify you as soon as possible.
applicable therein.

Satisfaction Guarantee

Katoby Co. offers a 30 day Money Back guarantee to all our customers. If for any reason you are unsatisfied with your purchase, please contact one of our customer service representatives. We will be happy to help you with the details of packaging and shipping your merchandise for exchange or return credit. A 15% restocking fee may be applied to certain items. In the event of an exchange, additional shipping charges may be incurred. Other limitations and restrictions may apply.  Please contact us for further details.

Shipping and Handling Charges are NOT refundable.

All refused shipments will be charged Shipping.

All returns must be in new condition in original packaging with all parts and information.


Fraud Prevention
In order to protect you and Katoby from fraudulent transactions, Katoby may provide your transaction-related information to a reputable third party organization to perform an address verification. This address verification is intended to ensure that the "bill to" address that you provide matches your credit card address. Katoby also reserves the right, at its discretion, not to ship items ordered or purchased on this website to certain addresses. In the event that Katoby chooses not to ship an item, you will be notified by email and any amount charged to your credit card will be refunded.

 
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